Everything booted up just fine when he left and all lights on the modem were green. When your modem’s ethernet light is off but all the other lights are still on, your modem is connected to the internet but your computer is not connected to your modem. The light on the front is in the shape of a telephone. The WiFi is working fine, but sine May there has been no dial tone in the phone. When you see all modem light indicators NOT ON, I'd like to advise you to check your power source, and make sure you’ve sufficient power supply feeding the modem. If you're wireless, there won't be any LAN lights lit up. If the light stays red for a minute or longer, the modem has a problem. So are you saying that the 2 tech ppl I spoke to should have checked that the service is connected or registered to a specific device....since they sent me 2 new modems shouldn't they know this? Internet is still up and running but that light is orange. Had some signal issues and had a tech come in and did some wire changing. Step 1: If not, phone service has not been provisioned on that line. Try bypassing any splitters or other devices as they can sometimes cause interference with your DSL signal. Verify all cable connections and try resetting the modem. Connecting the modem to a device: Connecting the ethernet cable to the Spectrum modem and then connecting the other end to your device. If lights do not change, contact our support team; If the 'Power' and 'PON' lights are on but the 'LOS' and 'LAN' light are off make sure the modem is turned on and the cables between the ONT and modem are secure. With your smart modem, is your backup connection active ( purple light on backup ) as this would indicate it is not picking up the WAN connection and the phone line would not activate in this state. If this doesn't get you back online please contact our NBN support team on 1800 834 273, (says 'faults' when prompted. Step 2: If it is blinking, there is a phone off hook somewhere in the house. Check out our Community Wiki or Support Portal || Looking for a new mobile? Some of you may not have a phone light on your modem, but I will put money on it that will all change very soon. Seems more like an escalation rather than a connection fault that needs to be raised by technical support. Make sure all the modem lights are off. Via our automated phone system Call 1-877-309-5869. It sounds like you've done the troubleshooting that is possible from your end. Solid Green: A device is connected by Ethernet to the modem. Is the Power LED light on the Telephony Modem lit? My opinions are my own and not that of Telstra's, just so we're all on the same page. The router is connected to the modem … A blinking Tel 1 or Tel 2 light on your Digital Phone Modem also indicates a line is in-use. Followed instructions for hard reset all good.We had a severe electrical storm which I think may have been the cause . Flashing Green Simultaneously with DSL Status Light: Hardware failure detected. Try bypassing any splitters or other devices as they can sometimes cause interference with your DSL signal. However, the 'Wi-fi' light remains green. On the back of this white box, as shown in the fourth image below, the top 'Online' light was off and the 'Phone' light was red - meaning that there was also no phone service. It does not appear it has happened with this connection and would mean it will have to be escalated further by the tech support team as it is not a specific modem issue now that there has been 2 tested. If there is no significant problem with the modem, the DSL light will turn green or show the normal signal. You can use either the 2.4 GHz or 5 GHz network. The green light for the phone at the back of the modem is off, and the phone shows as disabled in my modem … Resetting the modem won't have any impact on this issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When the internet light turns green, you should be able to access the internet. Sorry I connected my old modem wrong so have adjusted now. Do you still have your old modem and if its plugged in does it still work? Step 2: If the ONLINE LED is lit, go to the next step. If all the lights are flashing on the Internet and telephone modem, it may be picking up some interference from your house phone wiring. If you now have a dial tone, the problem is with the house wiring. Locate your eMTA Digital Phone Modem. When turn off and back on the dsl light on the router flashes green then turns off. We suggest you remove and re-plug the phone cable into the DSL modem and the wall jack to ensure the cable is plugged in securely. Engineer was out to fix the fault yesterday and have been advised this is now complete. Tried different wall outlets, different power pack etc but to no avail. No Dial Tone. So the first thing to do is check that the cable connecting your computer to the modem is plugged in correctly. Step 3. Many people install a router to enable multiple computer to connect to the … The phone cable coming from your DSL modem should plug directly into the wall outlet. We have the xfinity bundle with TV, phone, and internet service (with the phone running/operating through the internet modem, an Arris TG1682g that was provided to us upon initially signing up with xfinity). Leave the modem and NBN NTD box completely turned off and disconnected for at least 10 minutes. Resetting the modem won't have any impact on this issue. The power light indicates that your modem is plugged in and working. We were on adsl but today I decided to plug in our new modem from Telstra as we were told the nbn is available in our area now. I'm not here in an official capacity, I just like fixing things and respond in my own time when I can. When the 'TEL 1' and 'TEL 2' lights stop blinking, the Internet and telephone modem is fully reset. Phone now works fine but internet was an issue (not sure now) Initially the internet wasn't connecting and there were no lights appearing on my modem. Make sure all the modem lights are off. Modem Lights ON But No Internet – HELP [STEPS TO RESOLVE] Posted at 20/06/2016 12:01pm It’s always an unexpected situation when your modem lights are on but you cannot make a fricking connection to the internet, seriously the most painful situation you’re in right now. Please reboot your modem by using a paperclip, toothpick, or similar nonmetallic object and press it in the recessed reset button in the back of the modem. TV. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable). Just give time for about 1 minute when you turn off the modem before turning it on again. Power cycling both the NBN NTD box and the Gateway modem would do the trick but very annoying to have to do that every 3 or 4 hours. Lights you need to check in this order: Power DSL/WAN Internet Ethernet Wireless. Is the smart modem connected directly to NBN or is there a third party modem or router and Smart Modem is connected its LAN port? Anybody know what that means? The internet/wifi is working fine but no home phone. Give it 5-10 mins to connect after that. If the “Online” light on the front of the Modem is solid, skip to Step 3. No other Lan connected device is attached. Ethernet: Off: No Ethernet connectivity or modem is off. Fibre home phone line is not activated. Disable Compatibility view, upgrade to a newer version, or use a different browser. Red lights indicate some type of hardware failure, so you should note and troubleshoot some of the behaviors of your Wi-Fi gateway lights: Confirm the Power, Broadband, and Service lights on your gateway are green. If the « DSL » light is off or flashing: Make sure that the DSL modem’s phone line is properly connected to a wall telephone jack. 2. I've reviewed that thread and responded to it. When the light is green, pressing it lets you connect your WPS device to the modem without using the modem’s passkey or SSID. I went downstairs to where the Telus T3200M modem was and found that the 'Internet' indicator light was orange instead of its usual green. I have just hooked from wall socket straight to DSL with no change. I am using my own Netgear CM1150V modem (which is identified properly on my account.) Just give time for about 1 minute when you turn off the modem before turning it on again. If your modem is Aztec: If modem LED is off or red, try to access the modem GUI. When connected, you will be notified through the online status light on the front of the modem as solid rather than blinking. Check physical connection at both ends of the cable between the Openreach modem and Hub. Note: If you have an iiNet Huawei 532d modem, the default WiFi password will change to "a1b2c3d4e5" after factory resetting. Disconnect all coaxial cables and reattach, as this helps to clean the connectors. I dont' know exactly when it started, but it did not flash in the past. 4 solid green lights on NBN NTD box at all times but Gateway modem would show green light for link and green light for online but no light at all for phone. How do I fix this? If you try to access the internet you get the Gateway modem screen telling me either my internet is currently down or my broadband is working normally?? POWER: A solid green light indicates the unit is properly connected to power. VOIP is here. So again, on the Gateway modem I have a solid green light for link and a solid green light for online, no phone light and internet not working. When the "Wi-Fi" LED has a constant green light, the Wi-Fi signal is turned on. 3. It can also be connected to the internet port at the back of the router. The phone cable coming from your DSL modem should plug directly into the wall outlet. Restart your modem. NBN and router installed today. There is a possibility that the problem is on the phone jack. Turn off your cable modem and the NBN Connection box (NTD). With your smart modem, is your backup connection active ( purple light on backup ) as this would indicate it is not picking up the WAN connection and the phone line would not activate in this state. Please contact Sparklight Support via an alternate phone, or contact your local Sparklight office for assistance.. Device is powered on. Find that phone and hang it up. The team best trained to investigate this is our NBN support team. Rang Telstra and techs came out a few times and didn't find any fault on their side. If it still doesnt work, its probably faulty and can be replaced under warranty, No luck so I guess I’ll have to phone Telstra . SEND light is off or flashing: Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. If you dont have link green, either the modem isnt plugged in properly or there is an issue with your line. Receive & send (Sync) — These lights will flash as the modem or router tries to lock into an internet source or frequency. Yes it is working now I have WiFi onto my phone and iPads. Turn off your modem using the ‘Power’ button; Wait 20 Seconds then turn the modem back on; Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) Try to make a call If your lights aren’t green, you may have a problem getting a signal or your gateway may be having a problem. Turn off your modem using the ‘Power’ button; Wait 20 Seconds then turn the modem back on; Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) Try to make a call 2. A week ago the Gateway modem ceased to work at all with no power reaching the unit. It is not lit. If the cable modem has been moved to a different outlet please contact customer service to relocate the modem. This means that there is no communication between your modem/router and local exchange. No I just plugged it in and no it’s not working anymore, Okay, neither modem is working when plugged in but the phone is. 3. Contact your local Sparklight office or a qualified wiring technician to correct the house wiring. Are you using a router? Any help greatly appreciated. Regardless of the specific model, the status LED ring on the front of the modem will function in the same way. We have tried turning it off and on again four times in one hour, but to no avail. How to troubleshoot a modem with no ethernet light. New Gateway Max 2 modem received from Telstra and on installing initially had the same problem. Online: Off: Internet is not available. The technician tested the line and said it was a modem issue so I swapped with an older modem and still had same issue. NBN sent out a tech and he didn't find any fault on this side. Press the ‘Reset’ button and release it immediately. If you have a third party modem, please check the user manual or the manufacturer's website for support information. A disconnected cordless phone may cause the phone to read as off-hook or provide a No line message. Streaming (Netflix, Stan, Foxtel Now, Binge). This helps to ensure that the session between your ADSL modem and router fully times out. Also make sure that the telephone line connected to the modem is not plugged into an extension. Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. Modem Light Status Problem; Power: Off: No Power. If the broadband light is on, you’re connected to the internet. When you now move over to NBN your phone lines will now work through your modem. Okay, what happens if you plug the modem directly into the wall socket with no adsl splitter or landline phone connected. Step 3: If it is lit, go to the next step. If the light is red, there is a problem with your WPS connection. Techs are blaming each other and my problem is unresolved. If not, see below. You may be asked for account login information to configure your modem. Optical. A disconnected cordless phone may cause the phone to read as off-hook or provide a No line message. Broadband 1 & 2: Green: The gateway is connected to our network. Try a new cable if needed. Choose the correct guide to help you understand the status lights on your modem, what they mean and how to use them to troubleshoot your internet connection. You will connect your home phones directly to your modem, and not your existing phone sockets as you did with PSTN line services. Splitters can become faulty and may need to be replaced. Wait until light turns solid green. Step 1: If so, unplug the phone cord at the back of the modem and plug in a known working phone. It wasn't working and turned out there was a fault. In order for an internet to work properly, all the lights should be ON. Receive & send (Sync) — These lights will flash as the modem or router tries to lock into an internet source or frequency. 3. It's either the LOS red light is blinking or steady. You're right it was a free modem, if you don't count the cost of gas and the time to return the old modem to Cox, and the time spent trying to get it to work as a modem, and the time now being spent trying to get the phone part to work. Is the phone plugged directly into the modem? The i reconnected everything but the home phone say no line. Any help would be great. If 'PON' light is off and 'LOS' light is flashing, please turn the ONT off and on again. Yes I still have it and yes it was working this morning. Why? Okay, when you set up the new modem are you plugging the phone cable into the grey dsl port? Flashing green: The associated phone line is active. You can call or there is a link for faults in my signature to start a live chat. Phone Light. - I checked the label on the back of the modem for my default wifi SSID name and password - I reconnected to the wifi on my phone using that default wifi SSID name and password - I visited 192.168.1.1 on my phone while connected to wifi to access the modem configuration - I entered username admin and password admin 4 days later (the longest period of time we have actually had internet in 2 months since connecting to the NBN), the green phone light has disappeared again and the internet has gone out again. Dear Lifehacker, My cable modem and router just keep flashing all night, even when I'm not doing anything on the internet. Re: optus no phone light on modem No worries, last update on that one is 26th of February, customer to replace telephone cable and test connection. Connect the Ethernet cable from your Modem to your Computer. A … Ensure they are connected and tight. Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically. 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